Member Support

1Account Linking

How do I link / unlink accounts?

1Account Linking

What information can be viewed by other users?

1Account Linking

Why is the account linking feature useful?

1Account Linking

How do I switch between accounts?

1Account Linking

What data can be saved to / from linked accounts?

1Account Linking

What notifications may I receive?

1Account Linking

Are there any restrictions on who I can link with?

1Account Queries

How can I delete my Nutracheck account?

1Account Queries

Will buying a new subscription cancel my old one?

1Account Queries

If I take up a special offer before my membership expires, will I lose the remaining time on my account?

1Account Queries

Have I been charged for two subscriptions?

1Account Queries

How do I change my password?

1Account Queries

I requested a password reset email but nothing arrived?

1Account Queries

How do I change my registered email address?

1Account Queries

Can my partner/family member/friend join using the same email address as me?

1Account Queries

I want to update my personal details, where do I do this?

1Account Queries

Can I access the app on more than one device?

1Account Queries

I can't find an email from Nutracheck, where is it?

1Account Queries

How can I use my account in a different country?

1Account Queries

How can I access the Nutracheck Healthy Balance magazine?

1Adding Food

How do I add food to my online food diary?

1Adding Food

Do I fill my food diary in at the beginning of the day or the end?

1Adding Food

Can I save several foods I've added to my diary as a meal?

1Adding Food

How can I speed up entering food?

1Adding Food

How do I go back to add food to a previous day?

1Adding Food

Where are my 'Favourites' saved?

1Adding Food

How can I remove an item from my Favourites?

1Adding Food

How do I change a serving size once I've added a food to my diary?

1Adding Food

Can I change how the food search results display

1Adding Food

Why is my barcode scanner not working?

1Adding Food

How do I see timestamps for my diary entries?

1Adding Food

Can I add to my food diary without an internet connection?

1Adding Food

What do different food serving descriptions mean?

1Adding Food

Should I weigh food before or after cooking?

1Calorie Target

Your calorie target and diary view explained

1Calorie Target

Can I set my own calorie target?

1Calorie Target

Will I lose weight on 1,400 calories?

1Calorie Target

Can I carry over uneaten calories?

1Calorie Target

Is my calorie target too high?

1Calorie Target

Do I have to eat all of my calorie allowance?

1Calorie Target

Can I save calories for the weekend?

1Calorie Target

Can I have an easier calorie target for some days?

1Calorie Target

Do I have to eat all of my fat target?

1Calorie Target

I want to go lower than 1,200 calories, why won't it let me do this?

1Calorie Target

Why is 1,400 cals per day the minimum target you set?

1Calorie Target

What does 'TO BURN 200 KCAL' mean in my diary?

1Calorie Target

Can you define the different activity levels?

1Calorie Target

4 tips to tailor your diary

1Calorie Target

Why does my partner's diary look different to mine?

1Calorie Target

How do I adjust my goal date?

1Calorie Target

Can you give me advice on gaining weight?

1Forum Support

How do I post a message in the Forum?

1Forum Support

Can I edit or delete my posts?

1Forum Support

How do I change my forum name?

1Forum Support

How do I change my forum profile photo?

1Forum Support

Where do I control my privacy and what people can see about me?

1Forum Support

How do I hide posts from a member?

1Forum Support

I have a problem uploading my Forum profile photo on the website

1Forum Support

Why hasn't my weight loss rosette appeared?

1Linking with Apple Watch

I have an Apple Watch – what data will sync with Nutracheck?

1Linking with Apple Watch

How do I link my Apple Watch with Nutracheck?

1Linking with Apple Watch

Can I add an Apple Watch activity to my Nutracheck favourites?

1Linking with Apple Watch

How do I delete an Apple Watch activity from my Nutracheck diary?

1Linking with Apple Watch

Why are the first 2,500 steps not deducted with Apple Watch data?

1Linking with Apple Watch

Why doesn’t the calorie burn figure in my Nutracheck Diary match the ‘Move’ figure on my Apple Watch?

1Linking with Apple Watch

I have linked my Apple Watch so why isn't any activity data showing in my Nutracheck diary?

1Linking with Apple Watch

How do I stop my Apple Watch activity data syncing into Nutracheck?

1My Meals

How do I add my own homemade recipe?

1My Meals

How do I edit a meal or recipe I have previously created?

1My Meals

My partner is a member and we eat the same meals – can we share a recipe?

1My Meals

How can I send one of my recipes to a forum friend?

1My Meals

Where can I find recipe ideas?

1My Meals

I have a recipe I would like to copy so I can adapt it slightly for another recipe. Can I do this?

1Weighing in & Rosettes

Why can't I select the goal weight I want?

1Weighing in & Rosettes

Will my calorie allowance automatically change as I lose weight?

1Weighing in & Rosettes

Why has my weight loss history disappeared in my app?

1Weighing in & Rosettes

Why have my rosettes disappeared in my app?

1Weighing in & Rosettes

Where do I record my weigh in?

1Weighing in & Rosettes

Can I track more than just my weight?

1Weighing in & Rosettes

My start weight is wrong. How do I change it?

1Weighing in & Rosettes

I've entered a weight entry wrong, how do I delete this?

1Weighing in & Rosettes

I have just returned after a break – how do I clear my weight history and have a fresh start?

1Weighing in & Rosettes

How often should I weigh myself?

1Weighing in & Rosettes

How can I change my weigh-in day?

1Weighing in & Rosettes

My weight loss isn't showing correctly in my Progress Chart – how do I change this?

1Weighing in & Rosettes

How frequently should I update my weight in my Personal Details?

1Weighing in & Rosettes

How do the weight loss rosettes work?

1Weighing in & Rosettes

Where will my weight loss rosettes be displayed?

1Weighing in & Rosettes

Why aren't my rosettes showing on my forum profile even though I have reached a milestone?

1Weighing in & Rosettes

How do I turn off pop-ups for my weigh-ins?

2Cancellation

How do I cancel my free trial?

2Cancellation

How do I cancel my subscription purchased through the app?

2Cancellation

How do I cancel membership purchased through the website?

2Choosing which nutrients to track

Which nutrients does Nutracheck track?

2Choosing which nutrients to track

How do I manage nutrient columns and diary trackers in the app?

2Choosing which nutrients to track

I'd like to set my own targets for nutrients, can I do this?

2Choosing which nutrients to track

What does the pie chart show me?

2Choosing which nutrients to track

What do the amber and red colours on the bar chart mean?

2Choosing which nutrients to track

I have the product in front of me but the figures on the pack are different to yours. How do I inform you of inaccurate data?

2Choosing which nutrients to track

Can I set a specific number of grams of carbohydrate to track each day?

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